At Galen Therapy Centre and Galen Therapy Training Centre Ltd, we take your privacy seriously. We’re committed to ensuring that any information you provide to us, either online or in person, is protected. We’re also keen to share what we do with this information so you can be reassured that it is used responsibly, and to your benefit. You can request at any time the information we hold, and change what we do with it. All of our processes are compliant with the latest legislation, which is the General Data Protection Regulation, which came into force on 25th May 2018.
Remember, if you have any questions or requests, all you have to do is ask.
In the privacy statement below, when we say ‘us’, or ‘we’, we’re referring to Galen Therapy Centre or Galen Therapy Training Centre Ltd. What we wanted to outline below is all of the information that we hold, why we hold it, and most importantly what we do with it.
We use three systems to hold your data. Our main client database system is called ‘Act’, and is provided by Swiftpage software. This holds all of our client information. When we send out marketing emails, we do this via Constant Contact, which is mailing software. If you study with us, your information and work is all held electronically inside our learning portal, provided by Tomago. It goes without saying that all of these systems use the most up to date encryption and security.
So what do we do with the information we hold, how do we use it, and why?
If you speak to us, or email us, with just a general enquiry
If you make contact with us for whatever reason, your email is stored as you would expect. However, even if you’re asking us about services that we provide, we don’t add you to any marketing lists unless you explicitly give your consent to do so.
If you sign up for our newsletter and marketing on our website.
Our website has the provision for you to enter your details so we can contact you with information about Galen Therapy Centre and Galen Therapy Training Centre Ltd, and let you know about new workshops, activities, or general news. When you provide us with this information your details are held electronically in our system, and we use your contact details to send this information to you via email. You can change your preferences at any time, and opt out of communication.
If you attend one of our workshops held by us.
When you sign up for one of our workshops, as part of the enrolment process you’ll have the option to opt-in to our newsletters and marketing. We do this as we like keeping you in the loop with any news about Galen Therapy Centre, but you don’t have to sign up to anything if you don’t want to.
If you study with us
If you study on our diploma course, you’ll have the option to sign up to our marketing information on your enrolment form. If you say yes to this, then we’ll add you to our marketing database. The rest of the information that you provide to us is stored electronically on our learning platform. Your details are held securely in this, and we’ll use these to contact you as part of our interactions on your learning journey with us.
With respect to the work you complete, your contact information and coursework is shared with your tutor on the course so they can mark it and provide feedback. However they only access it via the Learning Portal and don’t store it or share it with anyone outside of Galen Therapy Centre or Galen Therapy Training Centre Ltd.
If your dog has treatment with Julia Robertson.
If your dog has treatment, you will be asked to complete some forms with us (one of these will be a marketing consent form, and if you’d like to be added to our marketing processes we’ll add you on your request). The contact information that you provide is held securely on our system, and any notes that are taken during treatment are scanned and held electronically also. As part of our treatment process, it’s vital that we gain consent from your vet so we can treat your dog. When we do this, then information will be shared with your vet, and we advise you to speak to them directly if you have any questions about how they store and use your data.
If you contact us about treatment for your dog from another Galen Canine Myotherapist.
It might be that you contact the office looking for support with treatment for your dog, and you are looking for us to recommend a therapist close to you. If this is the case then we’re happy – on your request – to take your details and ask them to contact you if this is appropriate. However we do not store any of your details past this point.
As all Galen Myotherapists aren’t employed by Galen Therapy Centre and work as their own business entities they have their own privacy policies, which are available on request.
Please be aware that no identifying information about you (such as email address) are stored.